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Frequently asked questions
What’s the difference between Standard and Active plans?
Standard plans impose hard limits on the number of Active users your portal can accommodate according to your plan. Toggling a user to Inactive allows you to open a slot or register a new user.
Active plans, on the other hand, come with soft limits and let you register an unlimited amount of users. Their pricing is based on the number of Active users that log into your portal each month, with the corresponding amount charged in the following billing cycle.
What user types count toward the user limit?
All user types (Administrator, Instructor, Learner) count toward your Active user limit.
What payment methods can I use to pay for my TalentLMS plan?
All Starter, Basic, and Monthly billed plans can only be paid for with credit card, directly accessed through your portal.
Annual plans (Plus, Premium, and Enterprise) give you the option to pay with credit card on the portal, or by invoice. Your options for invoice payment include bank transfer/ACH, credit card, bank check, or PayPal.
Do you offer a nonprofit discount?
Yes, TalentLMS offers a discount to all registered nonprofit organizations on annual plans. To take advantage of this discount, register for a free account, send over your portal name, a link to your org’s website, and official documentation supporting your nonprofit status.