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Frequently asked questions

What’s the difference between Standard and Active plans?

Standard plans impose hard limits on the number of Active users your portal can accommodate according to your plan. Toggling a user to Inactive allows you to open a slot or register a new user. 

Active plans, on the other hand, come with soft limits and let you register an unlimited amount of users. Their pricing is based on the number of Active users that log into your portal each month, with the corresponding amount charged in the following billing cycle.

What user types count toward the user limit?

All user types (Administrator, Instructor, Learner) count toward your Active user limit.

What payment methods can I use to pay for my TalentLMS plan?

All Starter, Basic, and Monthly billed plans can only be paid for with credit card, directly accessed through your portal.

Annual plans (Plus, Premium, and Enterprise) give you the option to pay with credit card on the portal, or by invoice. Your options for invoice payment include bank transfer/ACH, credit card, bank check, or PayPal.

Do you offer a nonprofit organization discount?

Yes. All registered nonprofit organizations training on TalentLMS can receive a 10% discount on annual plans. To access the discount you need to sign up for a free plan, send over your portal name, all documentation proving your nonprofit status, and a link to your org’s website.

Epignosis LLC
315 Montgomery Street, 9th Floor San Francisco, CA, 94104, USA
(+1) 646 797 2799
Epignosis UK Ltd
1 Fore Street Avenue London, EC2Y 9DT, United Kingdom
(+44) 20 7193 1614
Epignosis R&D Center
1 Likourgou Street, 4th Floor Athens, 10551, Greece
(+30) 211 800 6449

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