Dealing with Difficult Personalities
Knowing how to handle difficult personalities is a vital skill. This course covers the coping & negotiating strategies to keep teams cohesive.
- Assertiveness
- Conflict Management
- Problem-Solving
- Effective Communication
Course overview
We all know someone who can be bossy or a bit of a know-it-all, don’t we? How about someone who always criticizes or doesn’t contribute and lets others pick up the slack? Politely, we describe them as ‘difficult’.
Dealing with pleasant, positive people is easy. But everyone goes through a period in their life when they aren’t at their best or are ‘difficult’, at least from someone else’s point of view.
Whether it’s a ‘one-off’ or a permanently difficult personality you’re dealing with, being able to maintain a relationship with them in the workplace is vital for achieving goals successfully.
What’s covered
- How to be assertive with someone difficult
- How to keep a clear narrative and communicate successfully
- How to deal with difficult people
- How to defuse difficult encounters
- Different types of difficult people
Why your teams need this course
Dealing with ‘difficult’ people can be, well, difficult. But your ability to deal with different types of people may influence your success and overall happiness more than many other skills you might develop, so it’s important stuff.This course will help by teaching you coping and negotiating strategies for dealing with those difficult people in your life.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
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