Customer Success
Luckily, we’re here to pass on some great tips for becoming both of these things and to boost your sales potential even further.
- Customer Service
- Active Listening
- Relationship Management
- Product Management
- Strategic Thinking
Collection Overview
In order for your business to thrive, you need loyal customers. Customer loyalty comes with building good relationships with your customers. At the heart of this communication between your company and customers lies Customer Success.
This collection has been created to train your customer success teams on all the concepts they need in order for them to help your customers succeed. With this course collection, your customer success agents will understand the concept of Educating Customers and creating and maintaining Customer Loyalty. They will understand the concept and use of Customer Success KPIs, learn how to Reduce Customer Churn, understand How to Automate Customer Success Tasks, and more.
Courses in collection
Managing Customer Escalation and Crisis Recovery
How to prioritize escalations, communicate crisis updates, and lead follow-up reviews to rebuild customer trust.
Driving Customer Product Adoption
How to drive customer adoption through key journey stages, data analysis, and success planning.
Customer Success & Onboarding
Train your customer success teams on understanding the structured onboarding process and its impact with this course.
Customer Success & Customer Loyalty
Train your customer success teams on measuring customer loyalty. Show them methods that will improve customer loyalty with this course.
Customer Success KPIs
Train your customer success managers on defining and measuring relevant KPIs for customer success with this online course.
Increasing & Expanding MRR (Revenue Growth)
Train your teams on increasing MRR through customer-retention efforts with this online course.
Educating Customers
Train your customer success managers on educating customers with this online course.
Reducing Customer Churn
Train your customer success teams on customer churn. Show them how to manage customer churn with this online course.
The Role of the Account Manager in Customer Success
Train your staff on understanding the role of the account manager in customer success with this online course.
Social Proof: Testimonials & Case Studies
Train your employees and managers on understanding the different forms of social proof with this online course.
Dealing with the End of a Customer Relationship (Offboarding)
Train your customer success teams on dealing with the end of a customer relationship with this online course.
Automating Customer Success Tasks
Train your customer success managers on automating customer success tasks with this online course.
User Journeys & User Personas
Train your teams on understanding user journeys. Show them the role of user personas with this online course.
