Going Beyond Customer Service


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 15'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

It goes without saying that customers expect to receive good service. In fact, all businesses try to deliver great customer service. But because everyone’s aiming to deliver excellence, your teams need to find ways to go beyond customer expectations. 

To give customers the best experience, your teams need to know where customer service begins and ends. There’ll be points in customer service that can be improved by things like personalization and using the right high-touch interaction. And to make sure they’re giving customers something special, they can apply tips to go above and beyond standard service.

What's covered

The phases of customer service

How to identify weaknesses within the customer service approach

Applying high-impact customer-service tips

Why your teams need this course

Going beyond regular customer service delights customers. This course will your customer service employees the customer-service life cycle, and the potential weaknesses to be aware of in high-touch customer service. They’ll also learn great tips on providing customer service that goes beyond expectations.

CPD Member

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.