Managing Customer Expectations
No. of mini-lessons7
No. of mini-lessons 7
Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos.
The most successful companies know how to manage expectations in the best way possible. Others decide to be vague with dates to avoid false hope. But that brings disorganization. And with disorganization come disgruntled customers and a tarnished name.
This course will teach you how to manage expectations to ensure a seamless and satisfying customer experience.
How to set achievable goals
How to offer promises about deliverables
How to align customer and business goals
Why your teams need this course
Managing customer expectations is a small but powerful skill for teams working in any part of the customer experience. When a company is able to make promises (and keep them) it demonstrates confidence in its ability. But, more importantly, it builds a smooth and frustration-free journey for the customer. This is essential training.
Other courses in this collection
Maintaining Customer Service Across Channels
Learn how to maintain the quality of customer service across different channels (be it, social media, email, telephone or face-to-face).
The Importance of Brand
This course shows how matching customer service to your brand values makes an impact on the quality of service across your company.