Retail Essentials
Train your retail teams on commercial awareness, greeting customers, and product knowledge with this course collection.
- Rapport Building
- Customer Service
- Emotional Intelligence
- Effective Communication
- Commercial Awareness
Collection Overview
Your retail employees are the first people your customers come into contact with. They are the people that will help your customers form their first impression of your business. Which is why it’s so important to train your retail teams well.
In this collection of courses your retail employees will learn how to greet customers right, how to give them product advice, and how to provide service with a smile. They will also develop other skills, like handling stressful situations better, and they’ll learn how to expand their product knowledge. Your retail workforce will also dive into the basics of commercial awareness, and learn the importance of procedures in the workplace.
Each training course in this collection takes 15 minutes or less to complete, which means your staff can fit the training to their schedule according to their needs.
Courses in collection
Greeting Customers
Teach your sales team the importance of greeting customers correctly, and help them understand how to improve customer experience.
Service at the Cash Register
Help your retail team learn how to greet customers at the cash register and how to find opportunities to upsell with this course.
Connecting with Customers
Train your retail teams on how to connect with customers well, and why connecting well with customers is so important.
Giving Advice (Confidently)
Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.
Dealing with Stressful Situations
Train your retail teams on why situations become stressful and how to handle them in the workplace.
The Importance of Procedures
Train your retail teams on the benefits of following procedures and on different types of retail policies with this course.
The Basics of Commercial Awareness
Train your team on commercial awareness and its importance, and help them use techniques to improve their commercial awareness.
Developing Product Knowledge
Train your retail teams on why product knowledge is important and how to improve it with this course.
The Desire to Help Others
Train your retail teams on the benefits of helping others and teach them how to help customers with this course.
Service with a Smile (Even When Tired)
Help your retail team understand why service with a smile is so important, and train them on creating a positive experience for customers.
