Sales & Service

Courses in topic

Learn the advantages of providing good customer self-service. Teach your managers how to improve self-service customer management.

Understand the benefits of offering high-touch customer service and learn how to create a high-touch experience for customers.

Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.

Train customer service managers and team leaders on 1 -to-1 coaching and group training with this course.

Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.

Improve your sales skills and close more deals by learning how to build a good rapport with prospective customers.

Maximize the number of deals you close by learning to prioritize your sales prospects that are most likely to convert.

Learn about the importance of good customer relationships, the consequences of bad ones, and what you can do to help nurture them.

Learn how to interact with every customer in a positive manner, and see how positive energy can make problem-solving easier.

If you deal with customers in any capacity, then achieving clarity in your communication is an absolute must. Learn how to with this course.

Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.

Learn about the importance of researching your prospects when working in sales, and how a little extra knowledge can go a long way!

Getting prospects to commit is no easy task. But with the right skills and approach, you can build strong relationships with each one.

Discover how to ask the right types of questions, at exactly the right time, so that you can quickly identify every customer’s needs.

Using the right language is important in any interaction. But when it comes to customer service, it’s absolutely essential.