Customer Service Training Essentials
This collection is ideal for those starting a career in customer-facing roles and will help form the right foundation to build knowledge on.
- Learning Design
- Branding
- Customer Service
- Rapport Building
- Attention to Detail
Collection Overview
Let’s face it. Most businesses today have competition. Customers are spoiled for choice and can pick and choose based on a number of factors. So, how do you stand out from the crowd and get more eyes (and hearts) on you?
The answer is customer service. And this Customer Service Collection is made up of 10 foundational courses to get your teams thinking about what customer service is, why it’s so important, and how you can provide better and more consistent service across your company.
Starring a series of animated characters taking on leading and supporting roles from the Marvel Universe and Jane Austen novels, these courses in Customer Service Essentials will educate, inspire, and stick with your team long after they’ve hit the complete button.
Ideal for anyone who is starting a career in a customer-facing role and needs to quickly build essential knowledge.
Courses in collection
Maintaining Customer Service Across Channels
Train your customer service teams on effective customer service across multiple communication channels.
The Importance of Brand
Train your managers on creating effective brand training programs for their customer-facing teams with this online course.
Customer Relationships
Train your customer-oriented teams on the importance of customer relationships. Show them how to navigate through common challenges.
Customer Loyalty
Train your customer service teams on maintaining and improving customer loyalty with this online course.
Effective Problem Solving
Train your customer service employees on effective problem-solving with this online course.
Handling Complaints Gracefully
Train your customer service teams on understanding how to handle customer complaints gracefully with this online course.
Cross-Selling and Upselling
Train your customer support and customer service employees on cross-selling and upselling with this online course.
Managing Customer Expectations
Train your customer service teams on the types of customer expectations. Show them how to manage customer expectations with this course.
Using Technology in Customer Service
Train your customer service teams on the different applications of technology in customer service with this online course.
Going Beyond Customer Service
Train your customer service teams on going beyond customer service with high-impact tips from this online course.
Different Types of Interactions
Train your teams on understanding customer interactions and on handling common customer service scenarios.
Customer Service Teamwork & Collaboration
Train your customer service teams on following and developing communication strategies with this course.
Prioritization & Time Management
Train your managers and team leaders on prioritization and time management with this online course.
Customer Service Mindset
Train your customer service teams on improving their customer-service mindset with this online course.
How to Say ‘No’
Train your customer service team on proactively managing customer expectations with this online course.
