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The Four Types of Leaders

Leadership is important for both professional and personal growth. Learn about the different styles, and discover which works best for you.

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Going Beyond Customer Service

Train your customer service teams on going beyond customer service with high-impact tips from this online course.

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Using Technology in Customer Service

Train your customer service teams on the different applications of technology in customer service with this online course.

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Managing Customer Expectations

Train your customer service teams on the types of customer expectations. Show them how to manage customer expectations with this course.

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Cross-Selling and Upselling

Train your customer support and customer service employees on cross-selling and upselling with this online course.

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Handling Complaints Gracefully

Train your customer service teams on understanding how to handle customer complaints gracefully with this online course.

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Effective Problem Solving

Train your customer service employees on effective problem-solving with this online course.

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Customer Loyalty

Train your customer service teams on maintaining and improving customer loyalty with this online course.

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Customer Relationships

Train your customer-oriented teams on the importance of customer relationships. Show them how to navigate through common challenges.

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The Importance of Brand

Train your managers on creating effective brand training programs for their customer-facing teams with this online course.

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Maintaining Customer Service Across Channels

Train your customer service teams on effective customer service across multiple communication channels.

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Closing Difficult Deals

Train your sales teams on closing difficult deals. Help them improve their negotiation skills with this online course.

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Keeping Prospects Engaged

Train your teams on understanding how to keep prospects engaged. Show them strategies for keeping prospects invested with this course.

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Building Benefits

This course will get your team thinking about the best way to explain the benefits of a product or service to their prospects.

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Selling The Proposed Solution

This course will help your team understand the methods used in solution selling, and how questioning techniques can improve a sales pitch.

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