Sector Specific
Specialized training for regulated industries like healthcare and retail, blending compliance needs with role-relevant operational skills.
- Customer Service
- Rapport Building
- Emotional Intelligence
- Effective Communication
- Commercial Awareness
Collection Overview
Courses in collection
Connecting with Customers
Train your retail teams on how to connect with customers well, and why connecting well with customers is so important.
The Basics of Commercial Awareness
Train your team on commercial awareness and its importance, and help them use techniques to improve their commercial awareness.
Service at the Cash Register
Help your retail team learn how to greet customers at the cash register and how to find opportunities to upsell with this course.
Service with a Smile (Even When Tired)
Help your retail team understand why service with a smile is so important, and train them on creating a positive experience for customers.
Greeting Customers
Teach your sales team the importance of greeting customers correctly, and help them understand how to improve customer experience.
Healthcare Quality Improvement
Train your employees on healthcare quality improvement, the 6 domains of quality, and tips to effectively enhance healthcare quality.
Patient-Centered Care
Train your employees on patient-centered care, its purpose, and tips to effectively contribute to a patient-centered approach.
Identifying and Preventing Healthcare Fraud
Train your employees on common types of healthcare fraud, its impact on patients, and effective ways to help prevent healthcare fraud.
Principles of Public Health and Health Promotion
Train your employees on ethical public health principles, core elements of health promotion, and key principles for inclusive communication.
Introduction to Healthcare Informatics
Train your employees on what healthcare informatics is, how it enhances patient care, and the common types of healthcare informatics.
HIPAA and Cybersecurity
Train your employees on cybersecurity risks to PHI, social media’s impact on HIPAA compliance, and best practices for computer safety.
Being a HIPAA-Compliant Employee
Train your employees on how HIPAA rules apply in your organization, handle situations involving PHI, and stay updated on HIPAA changes.
The HIPAA Security Rule
Train your employees on HIPAA Security Rule basics and Risk Analysis requirements, and how to apply it effectively in the workplace.
The HIPAA Privacy Rule
Train your employees on how the Privacy Rule underpins HIPAA, its key elements, and how to apply it effectively in their work setting.
Patient Rights
Train your employees on PHI rights, handling access requests, when access can be denied, and explaining the rights to patients and families.
Introduction to the HIPAA revenue cycle
Train your healthcare staff on the HIPAA revenue cycle. Show them what each step of the cycle involves with this course.
Common HIPAA Privacy Violations in the Workplace
Train your healthcare staff on common HIPAA privacy violations in the workplace. Show them how to report a HIPAA violation with this course.
What are the HIPAA rules?
Train your healthcare staff on the 7 HIPAA rules. Show them what each one covers with this course.
Protected Health Information
Train your healthcare employees on protected health information with this online course.
What is HIPAA compliance?
Train your healthcare staff on HIPAA compliance. Show them what HIPAA compliance is and more with this online course.
Mental Health in Healthcare
Train your healthcare staff on the importance of mental health awareness in the healthcare sector with this online course.
Privacy & Dignity
Train your healthcare staff on maintaining a high standard of privacy and dignity with this course.
Handling Patient Data
Train your healthcare stuff on handling patient data correctly. Show them what data must be protected with this course.
Duty of Care
Train your healthcare professionals on the meaning of Duty of Care with this course.
Infection Prevention & Control
Train your healthcare staff in Infection Preventions and Control. Show them how to maintain a high standard of IPC with this online course.
Online Stores in Offline Spaces
Learn the importance of an online-to-offline strategy. Understand how to draw online customers to your offline space with this course.
Using your Initiative
Train your retail employees on using their initiative. Teach them methods to improve their skills in using initiative with this course.
Ethical Retail
Train your retail teams on ethical retail practices. Show them the benefits of ethical consumerism with this course.
The Self-Service Experience
Train your retail teams and managers on self-service in retail with this course.
Creating a Retail Experience – Not just Shopping
Train your managers in creating retail experiences. Show them how to create engaging retail experiences with this course.
Handling Complaints – Taking Ownership
Train your teams on handling complaints. Show them effective methods for handling complaints with this course.
Hyper-Personalization & Hyper-Localization
Train your managers on hyper-personalization and hyper-localization. Show them strategies that use these for retail success.
Attention to Detail
Train your retail teams on the importance of paying attention to detail with this course.
Retail & Augmented Reality
Train your managers on augmented reality as used in retail. Show them the benefits of using augmented reality in retail with this course.
Social Commerce
Train your managers on social commerce. Show them how to increase sales on social media with this course.
Coaching Retail Employees
Train your retail managers and leaders on coaching. Teach them the GROW coaching model as well as listening techniques with this course.
GDPR in a Retail Environment
Train your retail teams on GDPR and show them how to apply best practice when handling customer data in online retail.
Commercial and Product Awareness
Train your retail employees on commercial and product awareness. Show them how to apply commercial awareness to their retail position with this course.
The Importance of Store Windows
Train your retail employees on the importance of store windows. Show them how to identify different types of window displays with this course.
Adopting a ‘Customer First’ Mindset
Train your retail teams on the customer first-mindset. Show them how to apply strategies for a customer-first mindset with this course.
Dealing with Stressful Situations
Train your retail teams on why situations become stressful and how to handle them in the workplace.
The Desire to Help Others
Train your retail teams on the benefits of helping others and teach them how to help customers with this course.
The Importance of Procedures
Train your retail teams on the benefits of following procedures and on different types of retail policies with this course.
Giving Advice (Confidently)
Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.
Developing Product Knowledge
Train your retail teams on why product knowledge is important and how to improve it with this course.
